Vivint security and Frontpoint security both provide customers with the chance to personalize their home systems with various options for customization. Although Vivint is a professionally installed option, and Frontpoint offers a DIY home security solution, both receive many positive reviews for their friendly service, quality products, and overall customer experience.
When comparing Frontpoint vs Vivint, the main differences are the installation process and monthly monitoring options. While comparable in many areas, choosing between Frontpoint security and Vivint security often comes down to overall cost.
Frontpoint vs Vivint price comparison considers costs for equipment and monthly monitoring. Both companies have three starting packages for customers to choose from, and Frontpoint also offers a “Build Your Own” option.
Vivint offers three home security systems. Price varies because each package is customizable to the customer’s home and unique needs, and you must call to receive a personalized quote for exact pricing. However, the most basic Vivint package includes Vivint Smart Hub, window decals and yard sign, three door and window sensors, a motion sensor, a water sensor, and app control. More expensive packages include smart home products and outdoor and doorbell cameras.
Frontpoint security systems all include the Frontpoint Hub & Keypad, two door and window sensors, a motion sensor, doorbell camera, and home defense kit. The Build Your Own package starts with the base equipment (Frontpoint Hub & Keypad) and increases in cost depending on the security products you choose.
When comparing Frontpoint vs Vivint, in terms of equipment costs, Frontpoint is less expensive, although a customized package from Frontpoint could end up costing more than a Vivint system.
Vivint’s monthly professional monitoring costs depend on which products you choose. More expensive plans include additional features like video surveillance and smart home automation. Frontpoint, on the other hand, only offers one monthly monitoring package for all systems.
One of the main differences between Frontpoint security vs Vivint is the installation process. When considering Vivint security system costs, note that Vivint requires professional installation for all of its systems. While installation is often included in the package price, customers may have to pay additional fees for specific products, or to re-install their security system at a new location.
Frontpoint is a DIY home security system, which means professional installation is not an option. Once you receive your security products, you are responsible for installing and activating them using step-by-step instructions. Therefore, Frontpoint security costs do not include installation fees. Because Vivint installation is typically free, the cost for Frontpoint vs Vivint installation is comparable.
Both Vivint and Frontpoint offer a monthly monitoring service. While customers can use Vivint equipment without professional monitoring, many system features are only accessible with a monthly subscription. Frontpoint, on the other hand, requires all customers to have a monitoring plan with their security system.
Vivint Smart Security monitoring comes in three packages, and the price depends on the system and equipment you choose. The basic package includes mobile access, entry, smoke, and carbon monoxide detection, medical pendant support, and 24/7 professional monitoring. Adding smart home and video surveillance increases the price. Vivint offers a no-contract option if your equipment is paid in full. If you choose to finance your equipment, you’ll typically be locked into a 42 to 60-month contract.
Frontpoint monthly monitoring includes 24/7 professional monitoring, fire, environmental, and life safety monitoring, geo-location services, live video streaming, motion-triggered alerts, and light and smart lock control. Frontpoint does not require customers to enter into a contract to use this service. However, Vivint is the less expensive option when comparing Frontpoint security vs Vivint monthly monitoring costs.
Vivint offers 24/7 customer support to those with a Vivint security system and monthly monitoring plan. They also have an online Help Center, where customers can find answers to frequently asked questions regarding their account, security system, and specific products.
Frontpoint’s customer service team is on-call 24/7 for those with a Frontpoint security system and monitoring service. However, their traditional customer support is only available Monday through Friday, 8:00 AM to 11:00 PM (ET) and Saturday and Sunday, 10:00 AM to 7:00 PM (ET). Frontpoint also has an online Help Center, where customers can learn about installing and using their system, managing their account, and commonly asked questions.
When comparing the customer support of Frontpoint vs Vivint, both companies rank well amongst customers. Both Frontpoint customers and Vivint customers say the support teams are accessible, friendly, and helpful. Vivint reviews mention knowledgeable staff during the installation process, and Frontpoint reviews highlight an overall positive experience.
Vivint and Frontpoint both provide customers with home security systems and monthly monitoring. The main difference between Frontpoint vs Vivint is that Frontpoint is a DIY solution, and Vivint requires professional installation.
The equipment cost for Frontpoint vs Vivint differs, as Frontpoint’s basic package costs less than Vivint’s. However, both companies allow customers to customize their security systems, increasing costs depending on the additional products chosen.
While a Vivint security system costs more than a Frontpoint system, Vivint’s monthly monitoring plans are less expensive than Frontpoint’s service. However, Frontpoint never requires a contract, and Vivint offers a no-contract option only when all equipment is paid in full.
Overall, Frontpoint ranks well amongst customers, receiving 80% five-star reviews. This is due to their helpful customer support team, as well as the customer guarantees, warranties, and discounts they offer. Frontpoint systems come with a 30-day, risk-free trial, a 3-year warranty, and up to 20% off homeowners insurance. Vivint also ranks well among customers, receiving 62% five-star reviews. Frontpoint and Vivint are two of the highest-ranking home security companies. When deciding between Frontpoint security vs Vivint security, consider whether you want a professionally installed system or a DIY security solution.
We recommend Vivint to families who want a more robust, professionally monitored home security system that is still fully customizable for them. Families who want smart home automation also get more options with Vivint. We recommend Frontpoint to families or individuals looking for a high-end DIY home security system with professional monitoring.
Overall, we recommend comparing quotes from both providers to see what the overall cost for your ideal system would be from both brands.
Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Customer must request reimbursement within 60 days of property loss. Request must be mailed to ADT and include: Theft Protection Guarantee certificate signed by Customer, a letter from Customer requesting reimbursement, a copy of the police report, and a copy of the accepted insurance claim. ADT reserves the right to reject any application for reimbursement that does not comply with all of the requirements.
Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.