The Smarter Home team strives to review the top home security brands so you can find the best option for you. It is our goal to provide you with unbiased ratings and reviews.
Read below to see how we review, how we determine our ratings, and where we source our information in order to remain unbiased.
When we review a brand, we evaluate the brand’s product and feature offerings, reputation, the cost of packages and package options, and reviews from past and current customers. We also take into consideration how the brand’s systems match up to other systems on the market in terms of cost, features, and customer satisfaction.
Products and features – For product and feature offerings, we look at the number of packages each brand offers and what is included in each package; the features available with their products; and how many products they offer. We also use third-party and customer reviews to evaluate the quality of the brand’s products.
Reputation – For the brand’s reputation, we look at how long the company has been in business, what kinds of guarantees and warranties they offer, and existing and past customer reviews.
Cost – For cost, we consider both the initial cost of equipment and monthly monitoring costs. To determine if a system is affordable for our readers, we compare these costs to other systems on the market that are similar in terms of installation, product features, and monitoring options, and we consider if financing options are available.
Customer satisfaction – We look at past and current customer reviews to evaluate a brand’s customer satisfaction.
First and foremost, we want to give our readers access to unbiased reviews of brands they already recognize and want to compare. Based on search trends and company size, we found some of the most popular brands in home security to be the ones we review on Smarter Home.
As we continue to grow, we will continue to review more and lesser-known smart home and security brands to provide our readers with more options while researching and comparing.
We do review brands that we have an affiliate relationship with, which means we may earn a commission when you click a link or make a purchase from one of our partners. Although this may impact the placement of the brand on our website, it does not impact our editorial content or how we review the brand. All brands will be reviewed equally against the above criteria. We are under no obligation to review a brand a certain way.
Read our full earnings disclosure here
When determining ratings, we evaluate the brand’s product and feature offerings, the cost of packages and package options, and reviews from past and current customers.
Based on the following criteria, we assign a rating out of five stars for the brand’s:
Features – looking at the number and quality of feature options available such as smart home capabilities, professional monitoring, video security, life security, and so on, and then comparing it to other similar systems on the market
Performance – evaluating how the system performs after install, taking into account past and current customer reviews
Customer Service – reviewing the company’s options for support and past and current customer experiences with customer service
Value – comparing the features and services you get for the price you pay against other similar systems
Our overall editor’s rating of the brand is taken from an average of the above four ratings.
When comparing two home security brands against each other, we look at pricing, installation options, monitoring options, customer support, and ratings and reviews before identifying which brand is better suited for different needs or situations.
Information on pricing, product and feature offerings, and current deals and promotions comes directly from the brands or the brand’s website.
For editorial content such us our brand reviews and comparison pieces, we aggregate information from multiple unbiased sources including customer reviews, industry experts, and third-party publications such as PC Mag and the New York Times Wirecutter to create the most accurate reviews and recommendations we can.
To provide our review and comparison at no cost to you, we partner with some of the brands you see on our site, and we may earn a commission when you click our links, call our phone number, or make a purchase from one of these partners.
However, this partnership does not affect our review of each brand, and we are in no way obligated to review a partner is a certain way.
Read our full Earnings Disclosure
If you have any questions about how we source our information, reach our ratings and reviews, or earn money, please reach out to [email protected]
Smarter Home was created to help you make an informed decision when choosing a home security system.
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Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Customer must request reimbursement within 60 days of property loss. Request must be mailed to ADT and include: Theft Protection Guarantee certificate signed by Customer, a letter from Customer requesting reimbursement, a copy of the police report, and a copy of the accepted insurance claim. ADT reserves the right to reject any application for reimbursement that does not comply with all of the requirements.
Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.