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Vivint Reviews: Home Security Overview

Vivint security provides customers with customizable home security systems designed to detect and deter crime near your home. Their products include smart sensors, safety alarms, indoor and outdoor security cameras, and smart automation features. 

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Features

Editor’s rating

5 stars

Cost

Editor’s rating

5 stars

Value

Editor’s rating

4 stars

Performance

Editor’s rating

4 stars

Vivint home security system overview

Vivint offers three basic home security packages that you can customize with additional products and services, including sensors, safety alarms, indoor and outdoor security cameras, and smart home automation.

Our favorite Vivint features include:

Vivint Smart Hub

The Vivint Smart Hub makes it easy to manage all your devices from one central location.

Vivint Security Sensors

Vivint Security Sensors detect suspicious activity and alert you to it immediately.

24/7 professional monitoring

24/7 professional monitoring ensures your home is protected, even when you aren’t there.

Professional installation

Vivint security system costs include equipment and professional installation for every system. A Vivint security expert will set up your system and show you how to use it.

What makes Vivint security stand out is the additional products offered outside of home security, such as Vivint Car Guard and Vivint Smart Thermostat, making Vivint a top choice for families looking for smart home automation.

Best suited for those looking for highly customizable home security and automation

Vivint home security is best suited for families and individuals who want a highly customizable security system with professional installation and a monthly monitoring plan. Many Vivint reviews from customers highlight the knowledgeable, friendly staff that made installing and learning the system easy and enjoyable. We recommend Vivint if you are looking for a customizable system with a wide variety of products and features, but don’t have the time or desire for DIY solutions.

Vivint also offers a number of smart home features that are all controlled through the Vivint app. This allows you to turn on lights, change the temperature, unlock or lock your doors, and more from wherever you are – whether that’s the next room or hundreds of miles away.

If you’re looking for security solutions that extend beyond your house and offer top protection, Vivint has options for you. These offerings contribute to positive Vivint reviews and are why we recommend Vivint security systems to those looking for customizable home security and automation.

Not recommended for those looking for short-term, DIY security products

Vivint provides complete home security systems with professional installation and monthly monitoring. While they offer many different types of security products and services, at a minimum you must purchase a basic package, which is not a DIY option. While some people may prefer professional assistance, we understand your needs may differ.

Vivint does not sell individual products, like a single security camera or safety alarm, unless you purchase an entire package that includes professional installation and monthly monitoring. Because of this, we do not recommend Vivint home security if you’re only interested in purchasing individual security equipment and installing it yourself.

To avoid a contract, you can choose to pay for your security system equipment in full, which includes installation. Vivint does offer financing through monthly payment plans tied to contracts, typically ranging from 42-60 months. If you opt to cancel your contract before it is up, in most cases, you are required to pay for the remaining equipment balance, as well as a cancellation fee. Because of this, if you’re living in a temporary location or are looking for a short-term security solution, Vivint’s contracts won’t suit your needs. Additionally, if you move, you will have to pay fees for professional installation (required) at your new location.  Due to these two factors, we don’t recommend Vivint for renters or those who do not intend to be in the same home for more than 42 months. 

Read Vivint security reviews to learn more about the experiences of past and current customers to decide if Vivint offers the best system for you.

Read Vivint reviews from real customers

Many Vivint customers have positive things to say about the company, including positive experiences with Vivint’s installation professionals and other team members throughout the entire setup process. Others have found Vivint to be quick to respond to issues and provide solutions. However, Vivint isn’t for everyone, which is why we share unbiased Vivint security reviews. While each customer’s situation is unique, reading Vivint reviews about multiple experiences provides a well-rounded understanding of what to expect when choosing Vivint for your home security system. Learn more about the products, services, and experiences you can expect by reading Vivint home security reviews today.

Jean

Collected and provided by Vivint

5 stars

I give five stars to Vivint they go out there way with the products they provide to make sure you feel safe and secured in your Home

Renee Webster

Collected and provided by Vivint

5 stars

Professional and knowledgeable.
He had experience doing what he did. He didn’t waste time to get the job done.

Mary Schultz

Collected and provided by Vivint

5 stars

Our experience with Vivint was excellent! The technician was professional, respectful, knowledgeable and provided…

Jean

Collected and provided by Vivint

5 stars

I give five stars to Vivint they go out there way with the products they provide to make sure you feel safe and secured in your Home

Renee Webster

Collected and provided by Vivint

5 stars

Professional and knowledgeable.
He had experience doing what he did. He didn’t waste time to get the job done.

Mary Schultz

Collected and provided by Vivint

5 stars

Our experience with Vivint was excellent! The technician was professional, respectful, knowledgeable and provided…

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What is this based on
Question mark

What's this based on?

The SmarterHome team reviews the top home security brands so you can find the best option for you. When we review each system, we evaluate the brand’s product and feature offerings, the cost of packages and package options, and reviews from past and current customers.

We strive to objectively evaluate each brand’s:

Features

Looking at the number and quality of feature options available such as smart home capabilities, professional monitoring, video security, life security, and so on.

Performance

Evaluating how the system performs after install, taking into account past and current customer reviews.

Customer Service

Reviewing the company’s options for support and past and current customer experiences with customer service.

Value

Comparing the features and services you get for the price you pay against other similar systems.

It is our goal to provide you with unbiased ratings and reviews based on product offerings and current and past customer reviews.

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$38.99/mo for Pro Install* 

Requires 36-month monitoring contract starting at $38.99/mo. without QSP (24-month monitoring contract in California, total fees from $935.76) and minimum installation amount of $599 for professionally installed systems OR month-to-month monitoring contract for ADT Self Setup systems starting at $24.99 without QSP (one month minimum) and minimum purchase amount of $194.98.    Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. For reactivations of professionally installed systems, a $99 test and inspect fee applies  . Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty and is available for additional fee. Additional charges may apply in areas that require guard response service for municipal alarm verification. Professionally installed system remains property of ADT. Local permit fees may be required. Prices and offers subject to change and may vary by market. Additional taxes and fees may apply. Satisfactory credit required. A security deposit may be required. Simulated screen images and photos are for illustrative purposes only. For Self-Setup Systems, cancel by calling 888-392-2039 or by following the instructions in your order confirmation email. To avoid contract termination charges, cancellation must occur no later than 30 days after the contract date. Contract termination charges may be applied for cancellation after the initial 30-day period. Equipment must be fully removed and returned before a refund will be processed. Any shipping costs previously paid are non-refundable. Google and Nest Doorbell are trademarks of Google LLC. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT Self Setup System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS.

6 Month Money-Back Guarantee*

Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your original activation. ADT Money-Back Guarantee is not transferable. Equipment must be returned before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer. For professionally installed systems only.

 

Theft Protection Guarantee**

Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Customer must request reimbursement within 60 days of property loss. Request must be mailed to ADT and include: Theft Protection Guarantee certificate signed by Customer, a letter from Customer requesting reimbursement, a copy of the police report, and a copy of the accepted insurance claim. ADT reserves the right to reject any application for reimbursement that does not comply with all of the requirements. For professionally installed systems only.